Shipping and Returns
At Aizah International, we want your shopping experience to be smooth, fast, and worry-free. From the moment you place your order to the moment it reaches your doorstep, we aim to deliver quality products with care and professionalism across Bangladesh.
? Shipping Policy
? Delivery Locations
We currently offer delivery:
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✅ Inside Dhaka City
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✅ Outside Dhaka – to all districts and upazilas in Bangladesh
We do not offer international shipping at this time.
⏱️ Order Processing Time
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All orders are processed within 1–3 business days
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You’ll receive a confirmation and tracking update once your order is dispatched
? Estimated Delivery Time
| Area | Delivery Time |
|---|---|
| Dhaka City | 1–2 business days |
| Outside Dhaka | 2–5 business days |
Delays may occur during holidays or natural disruptions (e.g., rain, hartal, etc.)
? Delivery Charges
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Inside Dhaka: ৳60 flat rate
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Outside Dhaka: ৳120 flat rate via courier services (e.g., Sundarban, SA Paribahan, RedX)
Cash on Delivery (COD) is available nationwide.
? Return & Exchange Policy
We want you to be fully satisfied with your purchase. If something’s not right, you can request a return or exchange.
✅ Return Eligibility
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Request must be made within 3 days of receiving the product
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Products must be:
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Unused and unworn
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In original packaging with tags
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In the same condition as delivered
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Non-returnable items:
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Custom or personalized items
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Discounted or clearance items
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Underwear/innerwear (for hygiene reasons)
? Exchange Policy
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Exchange allowed for size mismatch, defective, or wrong item
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Customer must bear the delivery charge for returns unless it's our fault
? Refunds
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Refunds are processed via Bkash/Nagad/Bank within 5–7 working days after the returned product is received and approved
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Refund does not include the original delivery charge unless product was defective
✉️ How to Request a Return or Exchange?
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Contact us via WhatsApp or Facebook Page inbox
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Provide:
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Order ID
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Clear photo(s) of the product (if damaged or wrong)
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Reason for return/exchange
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Our team will guide you through the process